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Leader Attitudes and Behaviors That Promote Effective Teamwork
August 14, 2020
Effective Teamwork: The Leader Sets The Tone

Leader Attitudes and Behaviors That Promote Effective Teamwork
Belief in the efficacy of teamwork.
First and foremost, the leader has to genuinely believe that the synergy of teamwork is powerful and real – that there’s going to be leverage gained, and better quality decisions made, as a result of getting the team to work together on problems and challenges in a unified, collaborative way. This means trusting that by putting together a powerful team of smart people with deep domain expertise and helping them work together more effectively, you can get more good decisions, stronger commitment and productive output than any individual can accomplish alone. Outstanding leaders have recognized that they need the support and input of other people, so they surround themselves with competent team members whom they work through and utilize effectively.
For tech entrepreneurs, many of whom are introverted loners accustomed to doing things on their own, this will require a huge attitude shift. They trust themselves – with good reason, as they are capable and smart – and they enjoy working on their own. But at some point as their company grows in scope and complexity, it dawns on them that they cannot possibly know everything they need to know or do everything that needs to be done, and that having a team of people to work with who have experience and expertise, in areas where they do not, can produce better results.
Choose team members carefully.
Inexperienced leaders often surround themselves with people who previously were their co-workers at a previous company, or people they knew in college, who are very bright but have little or no experience as managers and leaders. Most early stage companies don’t usually start out by bringing in a team of experienced, knowledgeable team members. If the entrepreneur has done it before, he or she might be able to raise enough capital to bring in seasoned talent, but more often the team consists of people who are doing the job for the first time and are learning on the job.
Willingness to challenge old ways of thinking and doing.
Becoming an effective leader requires not only an attitude shift, but also letting go of old habits and behaviors and embracing new ones. Your old familiar ways, as well as your beliefs about how you lead and manage, will need to change as the company grows. This includes many factors: your role, how you communicate with others, how you add value, how you make decisions, how you work through others, how you use your time, how you view systems, processes, and policies, how you set direction and plan, what is the optimal organizational culture, how much you control, and so on.
Many early stage companies develop values, norms, or take philosophical positions that later come back to bite them. Several of my clients have taken strong positions they later needed to change. One well-known company had committed to consensus decision making when they were 20 people. When they grew to 600 people, they realized that this was naïve and unworkable because they had to call huge group meetings to make too many decisions. Another committed to avoiding hierarchy and status differentials by having an almost completely flat organization, only to find that this was not workable and that some layering was necessary when the company grew.
The two co-founders of another of my clients had a very top-down management style and took a strong stance against having meetings. Needless to say, this was not workable – all decisions had to go through them, and they became a massive decision-making bottleneck.
To lead an effective team you’ve got to challenge your assumptions, and recognize that how you operated at one stage of the organization’s growth may become an impediment to what it needs from you at a subsequent stage. In the early days of the organization’s development, for example, you may have been central to the organization’s decision making and communicated with your direct reports one-on-one. This can lead to hub-and-spoke management and a decision bottleneck at a later stage.
I have worked with CEOs who secretly believed that people can’t be trusted and will not perform at their best unless they are motivated by fear and coercion. As one direct report wrote of her boss on a 360 evaluation, “It was a revelation to him that he did not have to be a tough and demanding tyrant to get people to cooperate.” Does this apply to you? Or – maybe you need to be tougher, more demanding and less laissez-faire? This is often a problem for leaders who are strong relationship builders. Chances are pretty good that whatever your natural or current leadership style is, it will require adjustment as the organization scales. Examine your habits and beliefs and look for ways that might serve you better.
Commitment to communication and open dialogue among team members
. With your team, you will make thousands of decisions. You will naturally strive to have an abundance of accurate and relevant data to base your decisions on. But research we will discuss in a future blog post has shown that as important as facts and data are, having an effective, disciplined decision-making process is even more crucial. As part of that process, ask yourself the following:
- Have you defined the problem, and the goal you are trying to accomplish?
- Have you clarified what success looks like?
- Have you established criteria for what the optimal solution to the problem would be?
- Have you collected all of the relevant data?
- Have you generated all possible solutions?
- Do you listen to each other’s viewpoints and build on each other’s ideas?
- Have you objectively evaluated the alternative courses of action?
- Can you embrace the role of a facilitator of dialogue, in pursuit of the best answer?
- Have you considered what might go wrong?
- Have you established who owns each action and set up timelines?
Delegation and empowerment.
In today’s business world, leaders may still have to make unilateral decisions at times, but more frequently than in the past, they must be willing to push decision making down, and empower subordinates to make independent decisions. If you do this skillfully, it will ultimately lead to smarter decisions and more motivated team members.
Many leaders, and particularly founders and entrepreneurs, tend to be strong-willed and driven to be in control of everything. Again, as the organization grows, it becomes impossible to be everywhere and on top of everything. If the leader is stuck in the weeds and mired in the details of things that should have been delegated to others, then things like strategic planning and facilitating teamwork and building an organizational culture are probably not receiving enough attention. It’s vital to learn to delegate and empower others.
This means going beyond delegating just tasks. You must also delegate responsibility, ownership, and decision-making authority. With your team, reach agreement on the results you expect and give your direct reports the freedom to decide how it should be done. This requires having trust in the commitment, motivation, and capability of subordinates, rather than trying to maintain tight control over every detail and dominating the decision-making process. (Otherwise known as micromanagement.)
If all decisions need to go through you and require your attention, you can become a roadblock rather than a force for progress. Effective leaders grant autonomy to those who have demonstrated good judgment and shown that they can get results. They focus on the best and highest use of their time, and gain leverage by delegating and empowering their direct reports.
Invest in building personal connections with team members.
Effective facilitators of teamwork take the time to build a personal connection with team members. Get to know your people, through one-on-ones that go beyond task updates and problem solving, and focus on team members as people, whether through informal, unstructured discussions, dinners together, or team events. Find out what they care about, what they are working on, what excites them, what frustrates them, what they are interested in doing or learning in the future, where they want to go with their career. Where do they come from? Let them know that you are there for them when they need help or assistance. Create an atmosphere in which people feel a bond of personal connection, not only with you but with each other. This has to start with you, setting the tone.
Show empathy and readiness to get involved with subordinates’ problems
. Put yourself in the other person’s shoes before you make judgments or demands. Try to understand where they are coming from – their problems and concerns, their difficulties and frustrations. Be aware that not everyone is going to be happy with some of the decisions you make. Listen to their resistance and try to understand their perspective and genuine concerns. You will not get the most out of your people unless they feel that you care about them. Loyalty is built by your behavior towards them. In our research, this was very highly correlated with being an outstanding facilitator of teamwork.
- To be a more empathetic leader:
- Show a genuine interest in the lives of the people in your organization.
- Listen with real attention and be slow to understand. Be fully present. Don’t interrupt. Listen for both content and feelings that might be under the surface. Think of ways to be supportive. Try to put yourself in their shoes. Don’t be too impatient and quick to judge. Pay more attention to the messages their body language is communicating.
Remember, your team members are human beings and they are emotional as well as rational people. If you understand the emotions that your team members are feeling, you will be a much better communicator and team builder. Take the time to develop rapport and trust, and not be focused exclusively on task accomplishment and results.
Be willing to listen, and adjust to subordinates’ needs, concerns and preferences.
This is particularly important when you meet resistance. Try to understand why they are resisting, and if their resistance represents a concern that is important for you to consider. Maybe they have an insight or see a problem that you need to know about. Don’t just go into persuading or selling mode, but, as Stephen Covey said, “Seek to understand before being understood.” And don’t just rely on position power to get them to do what you want. Listen. Learn to influence people without using your formal authority or position power. Making unreasonable demands, micromanaging and intimidating may get people to conform and perhaps get the result you want, but you won’t get their best effort, and it won’t gain buy-in for your plans and initiatives.
Balance concern for the individual with the needs of the organization.
Yes, it is important to pay attention to the needs and concerns of employees and team members. But as the leader, you also need to be cognizant of the needs of the organization. This is sometimes a very hard balancing act.
“Arjun takes deep interest in understanding the strengths of his team and fosters cooperation, communication, trust and a very supportive work environment.”
“How can I help?” - Commit to providing coaching and support.
New leaders frequently find themselves leading an executive team with too little experience and no frameworks or road maps for how to be successful in leading their team or function. Ultimately you will have to find people who have deep domain expertise, and a base of experience and insight to lead their function capably.
However, at the beginning you may not have the brand, money, or track record to attract highly experienced people. There is a real “war for talent” going on. Experienced “A” players are difficult to find and attract, and hard to retain unless given the autonomy they expect. The lack of availability of top talent often requires you to help “C” players become “B” players through coaching and mentoring, whether it is from you or outside partners. They need feedback, advice, coaching, training, and support in order to grow. But you may not always have the time to wait for them to develop. Don’t let your loyalty blind you to the fact that one of your direct reports is over their head.
No matter how carefully you build your team, the truth is that everybody you have around you will have some weaknesses. Throwing people into the deep end of the pool and watching to see if they sink or swim is not an effective management development strategy! So one of your jobs is to continually ask the question, “How can I help?” and follow that up by providing the feedback, coaching, and support that people need, as well as any management and other training classes that might help them become more successful.
There may come a time when you, too, feel the need for help. If you are new to a leadership role, it’s likely that you will sometimes feel over your head and overwhelmed. If you are wrestling with a specific problem that you can’t seem to solve, try to find someone who has faced it and solved it. Or find a competent coach to help you navigate the rapids and get you through.
Set an example of transparency and forthrightness.
One of the characteristics of high-functioning teams is openness. Team members need to feel safe and willing to share their opinions, concerns, problems, and their questions and mistakes with you as the leader, as well as with their peers. It’s important for the leader to create an atmosphere where people are helping and supporting each other, being honest and open about what they think, what their views are, and what their problems are. If the leader is intimidating, overly critical or harsh, or treats people disrespectfully, people will not open up or feel safe. If the leader doesn’t share information and create an atmosphere of openness, you can’t expect team members to do so. When it comes to openness and transparency, the leader’s behavior sets the tone.
Give credit to the team for achievements.
If the leader wants to take credit for all achievements and doesn’t recognize or acknowledge the successes of the team, team members don’t feel their efforts are appreciated and may even feel violated – that leadership has taken advantage of them. So, give individuals and the team credit for their achievements, and take responsibility upon yourself for mistakes and failures; do not blame the team.
On 360-degree evaluations, I would sometimes see remarks by subordinate raters that ran something like this: “When there is a review of his team, he tries to hide material he has received from others in order to take credit for their work.” Or, more succinctly, ‘He takes credit for others’ ideas and suggestions.” This is exactly how not to be a loved, respected, and successful leader!
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Some of the smartest leaders you will ever meet are also some of the hardest people to work with. They are fast, perceptive, and unusually strong at solving hard problems. They see patterns others miss. They cut through ambiguity. They grasp systems, strategy, and complexity at a very high level. In many cases, those gifts are exactly why they became founders, technical leaders, or senior executives. And yet many of these same people leave a trail of strained relationships behind them. Their direct reports feel unseen or intimidated. Peers experience them as dismissive, impatient, or controlling. Their bosses admire their intellect but hesitate to trust them with broader leadership responsibility. At home, partners often feel emotionally alone. Over time, the leader becomes puzzled. They know they are smart, committed, and often right. So why do people keep pulling away, withholding the truth, or failing to fully follow them? The answer is that many high IQ leaders are working from an incomplete model of effectiveness. They assume that if they think clearly, argue logically, work hard, and produce results, the rest should take care of itself. That model can work for a long time in school, in technical roles, and in the early stages of a company. But eventually leadership becomes less about the quality of your own mind and more about your ability to work through the minds, emotions, motivations, and limitations of other people. That is where many smart leaders start to fail. The Core Problem Intelligence is not the problem. It is an asset. The problem is that intelligence often creates distortions. It can make a leader overestimate the power of logic, underestimate the importance of emotion, and develop habits that quietly damage trust. It can also create a subtle arrogance. Not always the loud kind, but the quieter assumption that if other people are slower, less rigorous, or more emotional, they must be the problem. Once a leader starts living inside that assumption, interpersonal trouble becomes almost inevitable. Five Common Patterns 1. Overreliance on reason Many bright leaders treat relationships as if they are mainly cognitive systems. If there is disagreement, they explain more. If someone is upset, they analyze the issue. If morale is low, they offer strategy. If a direct report feels discouraged, they give solutions. In their minds they are being helpful and efficient. But the other person often feels bypassed. Their emotional reality is treated as noise rather than information. Their need to be heard is mistaken for a need to be corrected. This is a major blind spot in analytical leaders. They often do not realize that understanding is not the same as persuasion, and problem solving is not the same as relationship building. A person can agree with your logic and still not trust you. They can accept your decision and still lose commitment because the relational cost was too high. 2. Impatience High horsepower people often process faster than the people around them. They see the answer early. They get bored by slower thinking, frustrated by repetition, and irritated when others need more context than they do. This can make them decisive and productive. It can also make them hard to work with. They interrupt. They jump ahead. They finish other people’s sentences. They push past concerns before others feel understood. They make those around them feel slow, clumsy, or not worth listening to. This teaches the organization something dangerous. It teaches people that the leader’s mind is the only one that really counts. The safest strategy becomes speaking briefly, deferring quickly, or waiting until the leader has already decided. Then the leader complains that the team is passive or not taking ownership. What they often do not see is that the culture has adapted to them. 3. Emotional underdevelopment hidden by cognitive strength Very bright people can use intellect as a defense against emotional discomfort. They can analyze instead of feel. They can explain instead of reflect. They can argue instead of absorb. They can move to abstraction when the deeper issue is shame, fear, insecurity, hurt, or loneliness. They are often unaware this is happening. They do not experience themselves as defended. They experience themselves as rational. But leadership requires emotional range. Not sentimentality. Not therapeutic language. Real range. The ability to notice your own reactions before they control your behavior. The ability to tolerate feeling wrong, uncertain, criticized, or less competent than you want to appear. The ability to stay present when another person is disappointed, anxious, or angry without immediately shutting it down, fixing it, or counterattacking. Leaders who cannot do this often become brittle. They look composed until challenged in just the wrong way. Then out comes defensiveness, coldness, contempt, withdrawal, or overcontrol. 4. Low interpersonal curiosity Smart leaders are often highly curious about ideas, products, markets, and strategy, but not necessarily about people. They know how to interrogate problems, but not always how to explore another person’s inner world. They ask what happened, but not what it felt like. They want the conclusion, not the hesitation. They want the output, not the psychology. People do not trust leaders simply because they are competent. They trust leaders who show that they are trying to understand them. Interpersonal curiosity communicates respect. A leader does not have to agree with someone to make that person feel seen. But when the leader skips that step, people feel reduced to functions rather than treated as human beings. 5. Weak awareness of impact Many smart leaders are genuinely surprised by how strongly people react to them. They tell themselves, “I was just being direct,” or “I was only asking a question.” In their own minds, intent carries most of the moral weight. If they did not mean harm, then the reaction seems excessive. But leadership does not work that way. Impact matters because power magnifies everything. A passing comment from a founder can ruin a weekend. A skeptical look from a senior executive can silence a room. A blunt critique can stick in someone’s head for months. High IQ leaders often underestimate this because they evaluate themselves from the inside while everyone else experiences them from the outside. That gap sits at the center of many 360 feedback problems. The Identity Trap There is another layer here. Some smart leaders have been rewarded for being exceptional for so long that they quietly build their identity around being the smartest person in the room. They may not say it out loud. They may even dislike arrogance in others. But inside, being quick, insightful, and right has become central to their sense of worth. Once that happens, other people’s competence can feel threatening. Feedback becomes harder to absorb. Collaboration becomes more performative than real. The leader listens selectively, especially when they believe the other person is less capable. They become invested in remaining the mental center of gravity. That is a dangerous place to lead from. It turns intelligence into status defense. It makes humility feel like loss. It makes genuine curiosity harder. And it makes the leader lonelier than they realize, because very few people feel close to someone who always has to occupy the top intellectual position. The Shift That Matters The good news is that these problems are workable. In fact, smart leaders often improve quickly once they see the pattern clearly. Their intelligence then becomes an ally rather than a shield. But improvement requires a shift in model. Leadership is not just about being right. It is about creating enough trust, clarity, and psychological safety that the best thinking of the group can emerge. Your job is not merely to contribute your intelligence. It is to increase the total intelligence of the system. That means treating emotions as information rather than interference. It means becoming curious about your own interpersonal signature. What happens to people in your presence when you are under pressure. Do they get more open or more cautious. More honest or more political. More energized or more tense. Those are not soft questions. They are the real scorecard of leadership impact. It also means slowing down your certainty just enough to make room for other minds. Ask one more question before concluding. Stay with the other person’s frame a little longer. Notice when you are moving to solution because you are uncomfortable with uncertainty or emotion. Let people finish. Reflect before rebutting. And it means understanding that warmth and strength are not opposites. Many analytical leaders fear that becoming more emotionally intelligent will make them softer or less respected. The opposite is usually true. Leaders become more effective when people experience them as both rigorous and fair, both clear and human, both demanding and safe enough to tell the truth to. Practical Experiments A few simple practices can help. In your next one on one, spend more time understanding than advising. In your next disagreement, summarize the other person’s view in a way they agree is accurate before stating your own. In your next leadership meeting, track how often you interrupt, redirect, or signal impatience. After a difficult conversation, ask yourself not only whether your point was valid, but what emotional residue you likely left behind. Ask two trusted people what it feels like to disagree with you, and listen without defending. Final Thought Human beings are not engineering problems. They are not solved by superior reasoning alone. They need respect, steadiness, dignity, trust, and emotional attunement. That is why so many smart leaders struggle. Not because they are too intelligent, but because they have leaned on the wrong part of themselves for too long. At a certain point in leadership, your mind stops being the main differentiator. Plenty of people are smart. What becomes rarer is the ability to combine intelligence with self awareness, candor with sensitivity, high standards with trust, and authority with emotional maturity. That is when a smart leader becomes someone people actually want to follow.




